Question 1

Why is my account importing and how long will it take?

Accepted Answer

Understand why your Palmetrics account is importing and how return dates differ between Palmetrics and the Takealot Seller Portal.

Question 2

What happens if my API key changes?

Accepted Answer

Learn what happens when you change your Takealot API key and how to re-connect your Palmetrics account.

Question 3

How do you treat my data?

Accepted Answer

How Palmetrics handles your business data with POPIA compliance, privacy, and a strict no-sharing policy.

Question 4

Where do I find my Takealot Seller API key?

Accepted Answer

Step-by-step guide to finding, generating, or resetting your Takealot Seller API key to connect with Palmetrics.

Question 5

How do I edit my billing information?

Accepted Answer

Update your billing details on the Palmetrics Settings page to reflect on future invoices.

Question 6

How to send invoices to a specific email?

Accepted Answer

Set a dedicated billing email in Palmetrics so all invoices are sent to the right address.

Question 7

Why is the count of products different between my Takealot and Palmetrics exports?

Accepted Answer

Why Palmetrics and Takealot CSV exports show different product counts — disabled products are included in Palmetrics but excluded by Takealot.

Question 8

Returns on Palmetrics and the Takealot Seller Portal aren't matching up?

Accepted Answer

Why returns appear on different dates in Palmetrics vs the Takealot Seller Portal — Palmetrics uses the original order date, not the return date.

Question 9

How are the totals on the Sales Overview charts calculated?

Accepted Answer

Breakdown of how Palmetrics calculates sold, returned, and cancelled totals on the Sales Overview charts using Takealot order statuses.

Question 10

Does the 'sold' chart include returns and cancellations?

Accepted Answer

The sold chart only shows active sales. Returns and cancellations are tracked separately in their own charts.

Question 11

Why have my 'sold' chart totals reduced?

Accepted Answer

Sold chart totals decrease when previously sold orders are later returned or cancelled, moving the value to the returns or cancellations chart.

Palmetrics DocsFrequently Asked Questions

Frequently Asked Questions