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FAQSales & Analytics
Questions about returns, chart totals, product counts, and how sales data is calculated.
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Sales & Analytics Questions
Returns Not Matching
Why returns appear on different dates in Palmetrics vs the Takealot Seller Portal.
Sold Chart Totals Reduced
Why sold chart totals decrease when orders are later returned or cancelled.
Sold Chart Returns & Cancellations
The sold chart shows active sales only — returns and cancellations are tracked separately.
Products Count Different
Why Palmetrics and Takealot CSV exports show different product counts.
Sales Overview Totals
How Palmetrics calculates sold, returned, and cancelled totals on the Sales Overview charts.